Tag Archives: infuriating

Help! I’m Through to Automated Help.

When I was last in England, I was checking train times via the old-fashioned landline telephone (orĀ ‘phone’ as Wikipedia helpfully indicates it is colloquially called), when I accidentally went through to an automated service. I’m sorry to say, it incited me to inexplicable impatience, downright disbelief and an overwhelming desire to chuck the ‘phone’ at my own head.

The principal problems I have with these services are:

  • They are not designed to work with humans (this is counter-effective since humans, as far as I know, are the only ones to use them).
  • They insult the intelligence of those with even the teeniest amount.

But before I continue, let me share with you the ‘conversation’ I had with ‘someone’ at National Rail in the UK: Continue reading


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